Support
We usually reply within one business day.
Something not working, or a question about your subscription? We are here to help.
The app can't find my TV
Make sure your iPhone and the TV are on the same Wi-Fi network (not a guest network), the TV is switched on, and media sharing (DLNA / "screen share" / media renderer) is enabled in the TV's settings. Then scan again.
The TV stopped playing
If the TV was switched off or lost power, open dxpane and tap Play on the screen — it picks up your day where it should be.
Manage or cancel the subscription
Subscriptions are handled by Apple: open Settings → your name → Subscriptions → dxpane. Refunds are requested from Apple at reportaproblem.apple.com.
Delete your account
In the app: Settings → Account → Delete account. This removes your account, screens and content.